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Tizzle supports standard Solana wallets. We recommend the following:

Important: Always save your seed phrase in a secure offline location. Tizzle cannot recover lost wallets.

1. 01 Open the Tizzle app and click Connect Wallet in the top right corner.
2. 02 Select your wallet provider (Phantom, Solflare, or other compatible wallets).
3. 03 Approve the connection request in your wallet app.
4. 04 You'll be prompted to sign a message to verify ownership — this does not cost any SOL.

Tizzle supports multiple token standards on Solana:

The token type accepted for each event is set by the organizer at creation time.

Creating an organization registers your wallet as an organizer on-chain. Here's how:

1. 01 Connect your wallet and navigate to Dashboard → Organizations → Create New.
2. 02 Fill in your organization name and optional metadata (logo, description).
3. 03 Approve and sign the create_organization transaction in your wallet. A small SOL fee covers the on-chain account storage (rent).
4. 04 Once confirmed, a Program Derived Address (PDA) is created on-chain as your Organization Account.

Yes. One wallet can own multiple organizations. Each organization gets its own on-chain PDA and can host independent events. This is useful if you manage multiple brands or event series under different identities.

Off-chain metadata (name, logo) can be updated at any time via the dashboard. However, the on-chain Organization PDA and its owner wallet are permanent — ownership cannot be transferred.

Closing (deleting) an organization is only possible if it has no active events with locked stakes.

As an organizer, your wallet needs:

You must have an organization before creating events.

1. 01 Go to your organization dashboard and click Create Event.
2. 02 Fill in event details: name, description, location, date/time.
3. 03 Set on-chain parameters: capacity, stake amount, token type, start time, and unlock time.
4. 04 Configure attendance settings: whether attendance is required for refund, and optional host fee percentage.
5. 05 Review the total platform fee (capacity × fee_per_slot) and approve the transaction in your wallet.

Tizzle uses a Pay-per-Slot model. The platform fee is calculated as:

Example: An event with 200 capacity at 0.0005 SOL per slot = 0.10 SOL total platform fee.

This fee is paid once at event creation, sent directly to the Tizzle Platform Treasury PDA, and is non-refundable. Attendees are never charged a platform fee.

The unlock time is a Unix timestamp set by the organizer that determines when attendees can claim their staked tokens back.

Typically set to a few hours after the event ends — giving you time to complete QR check-ins before refunds become claimable.

Before the unlock time, no one (including the organizer) can release the staked tokens. This is enforced by the smart contract.

It depends on what you want to change:

If you cancel an event, you as the organizer are responsible for communicating this to attendees. On the protocol level:

1. 01 Browse events and open the one you want to attend.
2. 02 Review the event details including the stake amount, token type, and refund conditions.
3. 03 Click Register and approve the staking transaction in your wallet.
4. 04 Your tokens are locked in an escrow PDA and a Registration Account is created on-chain with your wallet address.
5. 05 You'll receive a QR code tied to your wallet — save this for check-in at the event.

Your tokens are locked inside a Program Derived Address (PDA) — an escrow account controlled exclusively by the Tizzle smart contract. No one, including the organizer or Tizzle team, can access your tokens.

The tokens remain there until either the unlock time passes (allowing you to claim your refund), or they are forfeited according to the event's attendance rules.

Cancellation depends on the organizer's configuration. Some events may allow early cancellation with a partial or full stake return before the event starts. Others may lock the stake until the unlock time regardless.

Check the event's cancellation policy on the event detail page before registering.

Attendance is verified via a QR code scan performed by the event's gatekeeper.

1. 01 Open the Tizzle app on your phone and navigate to My Tickets → [Event Name].
2. 02 Show your QR code to the event gatekeeper at the venue entrance.
3. 03 The gatekeeper scans your QR — this records your attendance on the Solana blockchain in real-time.
4. 04 Your registration status updates to checked_in: true on-chain.

Refunds are not automatic — you must claim them after the unlock time.

1. 01 After the event's unlock time has passed, open the event in your My Tickets page.
2. 02 If you attended and were checked in, a Claim Refund button will appear.
3. 03 Click it and approve the claim_refund transaction. Your staked tokens are returned to your wallet instantly.

It depends on the event's attendance_required setting configured by the organizer:

This setting is clearly shown on the event page before you register.

A Gatekeeper is a wallet authorized by the event organizer to submit check_in transactions on behalf of attendees. When the gatekeeper scans a QR code, it triggers an on-chain transaction that marks the attendee's registration as checked in.

This can be the organizer's own wallet, a staff member's wallet, or a dedicated scanning device.

1. 01 In your event dashboard, navigate to Settings → Gatekeeper.
2. 02 Enter the wallet address you want to authorize as gatekeeper. This can be your own wallet or a staff member's.
3. 03 Share the Gatekeeper Scanner URL with your staff — this is a mobile-optimized page that only requires the gatekeeper wallet to be connected.
4. 04 On event day, the gatekeeper opens the scanner, connects their wallet, and can start scanning QR codes immediately.

When a gatekeeper scans an attendee's QR code, the following happens:

Yes. The gatekeeper wallet pays the Solana transaction fee (~0.000005 SOL) for each check_in transaction they submit. For a 500-person event, this is approximately 0.0025 SOL total — a negligible amount.

We recommend keeping at least 0.05 SOL in the gatekeeper wallet to handle large events comfortably.

Tizzle uses priority fees to ensure check-in transactions are processed quickly even during network congestion. Solana's 400ms block time ensures near-instant confirmation in normal conditions.

In rare cases of network outage, Tizzle supports an offline check-in mode that stores check-ins locally and syncs to the blockchain once connectivity is restored.

The flow works in 5 steps:

A Program Derived Address (PDA) is a special type of Solana account that is controlled by a smart contract program rather than by a private key. No individual — not even the Tizzle team — can sign transactions from a PDA.

This means your staked tokens are protected entirely by code. The smart contract enforces all the rules (lock period, attendance requirement, refund eligibility) automatically and transparently.

You can claim your refund when all of these conditions are met:

There is no deadline to claim your refund — your tokens remain in the escrow indefinitely until claimed.

Tizzle charges zero platform fee to attendees. However, some events may have an organizer-configured host fee:

The host fee percentage (if any) is always shown on the event page before you register. You also pay a small Solana network fee (~0.000005 SOL) when submitting the claim transaction.

When an attendee's stake is forfeited (they didn't attend and attendance was required), the forfeited tokens are distributed as configured by the organizer at event creation:

All forfeit rules are transparent and encoded in the smart contract — visible on-chain before you stake.

Common reasons for transaction failure:

Check the error message in your wallet app for more details, or look up your wallet address on Solana Explorer to inspect the failed transaction.

Check the following in order:

If the gatekeeper scanned your QR but your on-chain status wasn't updated, this could be due to:

Contact the event organizer directly with proof of attendance. They have an admin override to manually verify check-in before the unlock time.

Reach out to the Tizzle community and team: